Many organizations believed that they would save money by changing to a menu operated business phone system. This has not always been successful as many menu telephone systems fail to achieve success and customers are likely to move elsewhere. The use of speech enabled auto attendants can dramatically increase the number of successful calls.
Controlling Costs Is Vital to Your Organization
Knowing and understanding your expenses and controlling your operating costs can be achieved by moving from a menu based phone system to a speech enabled auto attendant. This allows enquirers to state who they would need to speak to and why as the computer technology diverts their call to an individual that can help their circumstances and will certainly answer the contact.
Improving your communications with your customers is vital to any organization. Where you can free up the time for your employees to carry out their everyday tasks and only speak with customers that require their specific input, you will dramatically increase the efficiency of the task both for the employee and the customer.
While cost savings are not the only reason to install a speech enabled auto attendant system, they are welcomed by any organization. The need is to find the balance between answering all telephone calls effectively while not annoying your customers by making them work hard to achieve success.
By providing your customers with voice communications, they can act naturally with a speech enabled auto attendant and not wait or hope that they communicated by pressing a number on their telephone system to be able to be put through to the correct department.
While you will save on employee’s time and improve customer satisfaction levels, you will not need to employ a full-time operative to manage your telephone system and receive more calls than they can cope with.
