As a retailer, you are probably already in contact with many POS retailers offering systems. So who and what do you choose? There are 3 important things to keep in mind when choosing the best provider for your POS solution.
History of Success
IT is becoming common to see disreputable merchants offering discounted systems to get the deal, but are never seen again when a support or service problem arises. Often they are down in less than a year. What seems like a good deal at first, ends up costing more than thousands of dollars than if a suitable supplier was chosen in the first place. The typical lifetime of a system is 10 to 15 years with upgrades every 5-7 years, choosing a reliable and reliable provider is essential to get the most out of your system solution. Look for a supplier with many years in the industry, referrals and a proven balance of delivery expectations. Look for one established for the long-term, available for the life of your POS system solution.
Service and support
The same way a car needs an occasional oil change, software preventive maintenance and repair is essential as well. It is important that your provider can provide the service and support you need to make your system run as new. Search for a vendor with multiple support options such as online service sites, repositories, remote / cloud-based, and a support service. Several support and service options ensure that a fast and reliable solution is available for any problem. It is also a good idea to get a maintenance contract to reduce overall service and support costs for the life of your system.
Training
Now that you have a system, how do you use it? Systems can provide a wealth of information and are feature-rich. It is important to choose a provider that can teach you how to use your new system so that you can get the most out of the POS system chosen. Training is the most important part of customer service, so be sure to inquire about the training provided.
